Returns and Refunds

We accept returns within 15 days of the delivery date if the product is unused, unopened, and in its original condition. A 10% restocking fee will apply, and we will not refund the original shipping charges. To initiate a return, please contact our customer service team with your order details. Return shipping costs are the responsibility of the customer.

Exchanges

If you wish to exchange a product for a different item, we will exchange it for the full value of the original product, provided it is returned in unused, unopened, and original condition. The customer is responsible for all shipping costs related to the exchange, including shipping the product back to us and purchasing shipping for the new item.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately with proof and documentation of the damage. We will cover the return shipping costs for defective or damaged items and will promptly send a replacement product at no additional cost to you. For products damaged in transit, documentation is required for insurance claims, and we will work quickly to resolve the issue and resend the product.

International Orders

This return and refund policy applies to all orders, including international orders. Please note that the customer is responsible for any additional shipping costs, duties, or taxes incurred during the return or exchange process.

Refund Method

Refunds for returned items will be processed to the original payment method or as store credit, depending on your preference. Please allow [insert number of days] business days for the refund to be processed once we receive the returned product.

How to Return

To start a return, please contact our customer service team with your order details. We will provide you with the return shipping address and any necessary instructions.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene reasons or other restrictions. Please refer to the product description for details.

Additional Information

We reserve the right to update this policy at any time. Please refer to the most recent version on our website before making a return.